Shipping Policy

1. Delivery Area

We currently deliver to addresses within the United Kingdom.

2. Dispatch Times

Orders are usually processed within 1-2 business days (Monday to Friday, excluding public holidays).

Orders placed after cut-off time or on non-business days are processed on the next business day.

3. Delivery Methods and Estimates

• Standard UK Delivery: Typically 3-5 business days after dispatch
• Express Delivery (if selected): Typically 1-2 business days after dispatch

Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

Shipping costs are shown at checkout before payment. Promotional free-shipping offers, when available, are clearly displayed during checkout.

5. Failed Delivery and Incorrect Address

Please ensure your delivery details are accurate. If a parcel is returned due to an incorrect address or repeated failed delivery attempts, we may charge reasonable re-delivery costs.

6. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, severe weather, customs/security checks, or public holidays.

7. Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or does not arrive within a reasonable timeframe, please contact us promptly so we can investigate and resolve the issue.

8. Consumer Rights

This Shipping Policy does not affect your statutory rights under applicable UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

9. Contact Us