Refund Policy

1. Overview

At Vefthranvik, we want you to be satisfied with your purchase. This Refund Policy outlines your rights regarding returns, refunds, and cancellations for products purchased from our website.

This policy applies to all purchases made through vefthranvik.ddd. Your statutory rights as a consumer are not affected by this policy.

2. Your Cancellation Rights

2.1 Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products, without giving any reason. This is known as the "cooling-off period."

2.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

• Sending an email to connect@vefthranvik.world
• Writing to us at: 71 Albion Terrace, Lynemouth, Morpeth NE61 5TB, United Kingdom

Please include your order number, name, and the products you wish to return.

2.3 Cancellation Deadline

To meet the cancellation deadline, you must send your communication before the 14-day period has expired.

3. Returns

3.1 Return Period

In addition to your statutory cancellation rights, we offer an extended 30-day return period for unopened products. This period starts from the day you receive your order.

3.2 Return Conditions

To be eligible for a return, products must be:

• Unopened and in their original sealed packaging
• In the same condition as received
• Returned with proof of purchase

3.3 Products That Cannot Be Returned

For health and hygiene reasons, we cannot accept returns of:

• Products that have been opened or unsealed
• Products that have been tampered with
• Products not purchased directly from our website

3.4 Returning Items

To return a product, please:

• Contact us to initiate the return process
• Pack the product securely in its original packaging
• Include your order confirmation or proof of purchase
• Send the package to the address provided in your return confirmation

3.5 Return Shipping Costs

For cancellations within the 14-day cooling-off period, you are responsible for the cost of returning the products to us.

If you are returning a product because it is faulty or we sent the wrong item, we will cover the return shipping costs.

4. Refunds

4.1 Refund Eligibility

You are entitled to a refund if:

• You cancel within the 14-day cooling-off period
• You return an unopened product within 30 days
• The product received is faulty or damaged
• We sent the wrong product

4.2 Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate the refund to your original payment method.

4.3 Refund Timeframe

Refunds will be processed within 14 days of receiving the returned product or proof of return shipping, whichever is earlier. Please note that your bank or card issuer may take additional time to process the refund and credit it to your account.

Where cancellation rights apply under distance selling law, we will also refund the basic outbound delivery charge originally paid (if any). If you chose a premium delivery method, we refund only the cost of our least expensive standard delivery option.

4.4 Partial Refunds

Partial refunds may be granted in certain circumstances:

• Products returned in non-original condition not due to our error
• Products returned outside the return period but within a reasonable time

5. Faulty or Damaged Products

5.1 Reporting Issues

If you receive a product that is faulty, damaged, or not as described, please contact us immediately with:

• Your order number
• A description of the issue
• Photographs of the damage or defect (if applicable)

5.2 Resolution

For faulty or damaged products, we will offer you the choice of:

• A full refund
• A replacement product

We will cover all shipping costs for returns of faulty or damaged products.

6. Order Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If we can cancel the order before dispatch, you will receive a full refund within 5-7 business days.

7. Exceptions

We reserve the right to refuse returns or refunds in cases of:

• Suspected fraudulent activity
• Abuse of our returns policy
• Products damaged due to customer misuse

8. Your Statutory Rights

This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015. Under this Act, you have the right to:

• Receive goods that are of satisfactory quality
• Receive goods that are fit for purpose
• Receive goods that match the description

If goods do not meet these standards, you may be entitled to additional remedies.

9. Contact Us

If you have any questions about our Refund Policy or need to initiate a return, please contact us:

We aim to respond to all enquiries within 2 business days.